Toulouse - Aéroport Blagnac - Holiday Inn

Zenpark website offered various options of car parks at Toulouse airport. We chose Holiday Inn, as being very reasonably priced. This was a mistake, because on the main page it looked as if free transfers shuttle bus were included in the price. They were not only not available as they are only available on a very part time basis, but there was a €10 charge each way. This of course increased the price to park significantly, and as there was no transfer available when we arrived at the Holiday Inn we had to get a taxi at €15. I raised this as a complaint with Zenpark who understood our point of view about it not being very clear and we dealt with an excellent advisor names Adele who dealt with our complaint in a very professional and understanding way. For this reason I give the Holiday Inn a negative review because of the unavailability of shuttle transfer and extra cost entailed when it is available but I would give Zenpark high recommendation but would ask them to make the website a bit clearer on the lack of shuttle sometimes and extra price when it is available. .

N'ayant pas rencontré de difficulté sur place (parking protégé, facile d'accès), je ne peux qu'évaluer le service de réservation sur l'application mobile qui fonctionne très bien, avec toutes les informations nécessaires. Le paiement correspond à ce qui était prévu.

Parking facile d’accès, on part en sécurité.